We are seeking an experienced Luxury Travel Consultant with a proven sales track record in the tailor-made luxury safari sector. The ideal candidate will have 3+ years’ experience in client-facing sales roles, extensive knowledge of Africa’s premier safari destinations, and a strong grasp of Africa’s luxury camps and lodges. This role requires the ability to work remotely while being able to attend bi-weekly in-person meetings, training sessions & regular in-person product updates in Noordhoek, Cape Town.
Key Responsibilities:
• Design and deliver exceptional luxury travel itineraries for high-end international clients visiting
Africa.
• Drive sales and achieve conversion targets.
• Engage with clients via telephone, Zoom, and email from initial enquiry through the consultation
process to gather essential information and tailor their itinerary (sometimes after hours as
appropriate for the US market).
• Build client trust by providing expert guidance and professional, knowledgeable & personalised
advice.
• Make expert recommendations for itineraries, including accommodation, routings, and unique
experiences, ensuring an outstanding African adventure, individually designed for each valued client.
• Craft compelling and descriptive, enticing & well written itineraries that vividly convey daily
experiences.
• Revise itineraries as necessary until client satisfaction is achieved.
• Provide accurate quotes using confidential STO and rack rates, ensuring the required profit margins are met.
• Negotiate rates with luxury safari camps, lodges, and hotels.
• Close sales and meet target goals.
• Manage invoicing and request client payments in a timely manner.
• Collaborate closely with reservation consultants to ensure precise booking placements and invoicing.
• Ensure the accuracy of all booking details and verify arrangements with suppliers.
• Prepare and finalize all trip documentation, ensuring clients receive comprehensive and accurate documentation ahead of their trip.
• Offer continuous client support from initial enquiry through to trip completion.
• Serve as the primary contact for client concerns or support in advance of & during their trip.
• Ensure timely payment and receipt of client and supplier payments.
• Refine and enhance the sales funnel to improve conversion rates.
• Foster and maintain strong relationships with suppliers, including hotels, lodges, airlines, transport companies, and tour operators.
• Attend product updates where required, keep abreast of latest developments in the luxury safari industry.
• Achieve consistently excellent client reviews and promote repeat and referral sales.
• Maintain exceptional verbal and written communication with clients, properties, partners, and
colleagues.
• Conduct site inspections where possible and advised by management.
• Prepare sales reports as required.
• Uphold the Africa&You Company Values throughout the sales process & in daily work.