The Tourism Grading Council of South Africa has launched its Basic Quality Verification (BQV) programme in Gauteng. It is the third province, after the Eastern Cape and KwaZulu-Natal, where small, medium and micro enterprises (SMMEs) can now apply for basic verification of quality assurance.
The initiative – which will eventually be rolled out nationwide – aims to support SMMEs in rural small towns and villages.
This platform allows local businesses, particularly those in the tourism and service sectors, to request a formal quality verification that can bolster customer confidence and provide a recognised standard of service.
“Through this programme, which is critical to the inclusive growth of the tourism economy, we strive to provide access to training programmes, resources and funding opportunities to help businesses reach their full potential,” says Chief Quality Assurance Officer at the TGCSA Bronwen Auret.
The TGCSA recognises the challenges faced by SMMEs in the tourism value chain in securing trusted quality endorsements, especially in remote areas, Auret points out.
“By connecting local businesses with qualified evaluators, we aim to create a win-win solution that elevates service standards and drives positive economic impact in underserved communities.”
The BQV programme offers accessible evaluations that SMMEs can proudly display to enhance their credibility and appeal to visitors.
The streamlined process assesses businesses in terms of several basic quality criteria, providing a stamp of quality that assures customers of a certain level of service.
"The BQV programme offers tangible value beyond ‘verification’ and beyond its stamp of approval. It offers value that supports our businesses on the road to qualifying for formal star grading,” comments Nonkululeko Gqamlana of Khayalami Guest House.
Luyanda Khoza of Vikamana Guest House agrees. “This recognition not only validates our establishment but also opens doors for further growth and collaboration.”
Supporting local talent and job creation
A unique aspect of this programme is its commitment to empowering youth in rural areas.
In addition, the recently launched BQV website invites young, unemployed tourism and hospitality graduates to become Basic Quality Evaluators. The graduates receive training aimed at building a skilled workforce able to conduct quality assessments across South Africa. This creates a valuable employment pathway for youth while fostering local expertise and enhancing community tourism infrastructure.
How it works
Through the new website, businesses can request verification and potential evaluators can apply to join the programme, which includes training and certification in basic quality verification.
Evaluators work directly within their communities – assessing service quality and offering SMMEs an affordable and straightforward verification process.
“The BQV website reflects the TGCSA's commitment to sustainable local development, workforce creation and maintaining a high standard of quality for all customers and visitors,” highlights Auret.
