Before joining the consultancy, nlighten in 2010, Brendon held a number of customer experience management positions at a variety of local and international organisations. In his career, which spans almost two decades, he has worked closely with leading financial institutions, hotels and retail giants.
Having established a reputation for being able to look at an organisation from both sides – within and from the customer’s point of view – while remaining focused on enhancing customer experience, Brendon is able to share unique insights with thought leaders and clients.
Brendon Bairstow-Klopper
