Ethiopian Airlines has advised in a letter to its trade partners that it is enforcing Iata’s Resolution 830D in all markets.

This requires trade partners to insert passenger contact details (telephone number and email address, preferably both at origin and destination) in the PNR (passenger name record).

The airline noted further that any resulting claims etc. from the customer due to the failure to provide this information shall be deemed sole responsibility of the booking agent to settle/manage.

“Due to ongoing uncertainty as a result of COVID-19, and in anticipation of some aftershocks for a period of time to come, schedule/capacity adjustments continue to be challenging tasks from an airline perspective.

“One of the direct immediate impacts of this is to our mutual clients who we may need to get in touch with at a very short notice. It is therefore mandatory that we have ready access to our mutual customers’ up-to-date contact details in the PNR, failing which can cause operational issues for ET but, more importantly, inconvenience to our mutual customer(s),” reads the letter from Ethiopian Airlines.

The airline has issued assurances that contact details will be used exclusively for operational notifications, e.g. flight cancellation, schedule change, etc. and not for sales or marketing purposes.