Reservations Manager – Gonana Collection
Location: Cape Town CBD (In-Office, Full-Time)
Work Schedule: 5 Days a Week, Full Day
Are you a self-starter with a passion for hospitality and a sharp eye for sales and reservations? Gonana Collection is looking for a proactive and detail-oriented Reservations Manager to join our team!
Key Responsibilities:
- Manage and update reservations across various OTAs (Booking.com, Airbnb, Expedia, etc.).
- Handle guest inquiries via email, phone, and social media channels professionally and efficiently.
- Work directly with travel agents to secure bookings and build strong industry relationships.
- Represent Gonana Collection at travel markets, trade shows, and agent workshops with confidence and professionalism.
- Monitor booking trends, analyze data, and compile weekly and monthly sales reports.
- Identify opportunities to increase bookings and suggest strategic improvements.
- Take ownership of tasks, driving them from initial ideation to execution.
- Respond to guest reviews and monitor review platforms.
- Update our customer database by uploading all check-in forms weekly.
- Assist our marketing manager with ad hoc tasks that impact sales and bookings.
Ideal Candidate:
Resides in or around Cape Town CBD and is available for in-office work.
A self-starter with strong initiative and problem-solving skills.
Why Join Us?
Be part of a sustainable, nature-inspired hospitality brand.
Gain experience in sales and strategy within the luxury hospitality industry.
Work in a warm, welcoming, and growth-oriented team.
Enjoy the opportunity to take ownership of tasks and make a real impact on the business.