Matric certificate
Travel & Tourism qualification
Minimum 3 – 5 years experience within the Tourism Industry – Inbound & Outbound
To design, quote and book various inbound and outbound journeys for the Sport and Events division for B2B and B2C markets – especially focused on Sport and Events environment.
To pro-actively assist in Product Development and ensure current product is updated, costed and relevant to client demand.
To exceed customer expectations, meet operational deadlines and achieve set sales targets.
SKILLS AND OPERATIONAL EXPERIENCE
Assess client/agent needs in terms of special interests, special needs, and affordability/budget.
Quoting of all services requested by clients/agents within the required turnaround time via Tourplan as well as manually as specified by the business.
Reservations of all services requested by clients/agents.
Respond to written requests and provide written confirmations.
Managing all aspects of Flight bookings with airlines.
Documentation Management of all Reservations:
Itinerary planning and layout
Compile travel packs for clients
Vouchers
Rooming lists
Filing
Handling and escalating client complaints
Manage MOD phone and queries as required
Listings marked NEW have been loaded in the last 48 hours
