To arrange journeys to Southern Africa for Groups & Group Series travellers via overseas agents.
QUOTING & RESERVATIONS
Reservations of all services requested by clients
Acknowledge receipt of written requests received from agents
Assess client needs in terms of special interests, special needs, and affordability/budget
Respond to written requests and provide written confirmations
Quoting of all services requested by clients within the required turnaround time
Loading reservations and PCM on Tourplan
Ensure confirmation of services with suppliers
Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
Arrange Meet and Greets as required
Manage allocations
Manage rooming lists deadlines
Documentation Management of all Reservations:
Itinerary planning and layout
Compile travel packs for clients
Vouchers
Rooming lists
Filing
Ensure that clients invoiced for all services and invoices provided to clients timeously
Manage payments and Account queries
Book tour guides services as required
Manage MOD phone and queries as required
CLIENT CARE
Maintain contact with client during period of travel
Maintain contact with tour guides throughout tour
Manage client complaints and emergencies
Maintain contact with agents
ADMINISTRATION
Full understanding and follow-through of all divisional procedures and policies.
Submit timeous reports as requested and adhere to deadlines.
CLIENT RELATIONSHIPS
To ensure client expectations are met and the highest delivery of service is driven through the business.
To ensure that clients are offered the best available price and product.
To build and retain relationships with clients
To ensure effective communication with clients at all times.
To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.
SUPPLIER RELATIONSHIPS
Ensure that the best rates are always negotiated and secured.
Understanding supplier products.
Establishing best product.
Personal development on destinations and products.
TEAM WORK
Pro-actively get involved.
Assist in areas of expertise.
Flexibility to assist colleagues out of normal office hours, when and if required.
LEARNING & DEVELOPMENT
Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows.
Keep abreast of industry trends
Attend all internal training interventions