It’s hard to remember a time without emails, online availability, online bookings, charts, alerts and trends. Technology has evolved and now powerful software applications replace time consuming processes with instant responses, automated bookings and data analytics, making complex processes easy.
If you are a lodge, camp, boutique hotel or marketing representative, finding technology solutions for your business is essential to be efficient and competitive. Solutions need to be online, for collaboration, while offering an offline option for areas with unreliable internet. They need to offer mature APIs to make integration to other solutions easy and they need to have a helpful support team.
For lodges and boutique hotels we offer ResRequest Enterprise, a central reservations and property management cloud hosted solution. We understand that the best software applications focus on their strengths so we’ve made it a priority to focus on pursuing relevant integrations that are sought after by the industry. We work with other industry leaders in their field of expertise to create seamless interfaces to products such as payment gateways, online sales channels and business intelligence apps.
We’ve highlighted four technology strengths that make us a great solution for the tourism industry.
ResRequest – Instant access to lodge activity
We understand that the owners, sales team and accountants are often not based at the lodge. They’re on the road or they work remotely and they still need access to information processed at the lodge so they can check targets, process information, review trends and make important business decisions.
To cater for this ResRequest operates online and offline, with changes automatically synchronised to the online web service. This means lodges can have offline servers for speedy access and allow users to continue working, even when elephants trample the satellite dish. It also means guests, agents, tour operators and owners can access identical data and functionality on the online web servers at any time, dependent on their user permissions.
ResNova – Receive bookings online directly from your website
ResNova is our online booking widget which displays ResRequest availability and rates on your website. Customers have the option of just showing availability, enabling booking requests, and even linking up to a payment gateway to enable guests and agents to book and pay.
ResConnect – Direct connections to multiple sales channels
Electronic connections speed up your agent’s business processes, enabling fast quoting and sale closure. Implementing a connection between your agent and your ResRequest inventory, including rates and bookings, helps them fill your beds with paying customers. This drives revenue for you and your agents and makes the process easy, encouraging them to sell your products.
Agents are able to connect to your data using our free product, ResConnect, which is ResRequest’s API. We already have many agents, tour operating systems, and hundreds of online travel channels connecting to ResRequest for our customers.
We now have a direct connection to Expedia Group, giving our customers access to a host of online travel platforms including: Expedia.com, Hotels.com, Homeway, Trivago, Travelocity, Classic Vacations and many more. The Expedia Group sales channel enhances your properties' global exposure, increases low season bookings, and attracts travellers who book earlier and stay for longer.
ResInsite – Tap into business intelligence tools
Managing a successful lodge is not just about managing the operational needs, it’s also about managing your investment. ResRequest has the reports, tools, and features you need to manage your inventory, revenue, and sales channels. Comparing year on year yield, pax, average length of stay is easy, and for advanced business intelligence we have ResInsite.
ResRequest, with Pomerol Partners, brings you a business intelligence tool, ResInsite, built on the award winning QlikView platform.
Your historical data is a valuable source of information about past business, agent, sales and channel performance. This information is often obscured in the data: details of thousands of transactions over time that make it difficult to spot the trends. The ResInsite graphical dashboard gives you an instant at-a-glance snapshot of your business performance.
Business stakeholders are able to use over 20 prebuilt graphs and charts to get deeper insight into business performance without pouring over detailed reports. ResInsite displays your data graphically, including historical comparison with previous seasons and future revenue, profit, and business performance projections. Identify your best agents and channels to better focus your sales and marketing efforts and optimise business performance.
Sign up with ResInsite to leverage your data for smarter and faster decision making.
To find out more about our product offerings please visit www.resrequest.com or our support site www.support.resrequest.com
