About Viatu
Viatu is not just another travel platform; we're building the future of sustainable travel. As a B Corp-certified company, we're committed to creating a positive impact on the planet and the communities we serve. We're a team of passionate travellers, tech enthusiasts, and sustainability advocates working together to revolutionize the travel industry. We use cutting-edge technology to connect travellers with authentic, off-the-beaten-path experiences, making sustainable travel more accessible and convenient.
Join our team of innovators and disruptors
We're a remote-first company with a diverse team representing over 10 nationalities. We value creativity, critical thinking, and a self-starter mentality. We embrace challenges and celebrate wins together. At Viatu, you'll be empowered to take ownership, make decisions, and contribute directly to our mission of creating a more sustainable future for travel.
About the role
We are seeking a full-time German-speaking travel consultant to join our sales team. As an ideal candidate, you have at least 10 years of relevant experience designing multi-stop itineraries and outstanding customer service skills. You have strong destination knowledge of African destinations (particularly South Africa, Namibia, Botswana, Kenya, and Tanzania) and feel confident in making others dream about the wonders that await them at these destinations.
Relentless in your pursuits, you usually have a hard time accepting a “no” for an answer (much less radio silence), so you resourcefully ideate new, creative (and always respectful) ways to effectively engage with your audience.
Your role and responsibilities will include but not be limited to:
- Design compelling tailor-made trips inspired by our customers’ dreams
- Actively engage with our customers from the moment they contact us, to the moment they embark on their dream holiday
- Manage the booking process including quotations and booking the suppliers for our customers with the help of our internal tools
- Collaborate with the product and marketing team to improve and expand the offering on our website
- Provide quantitative and qualitative feedback on how our Tech team can improve our tools for better delivery to customers
- Work with your team to continuously improve and develop your sales strategies
- Manage and report back on your KPIs on a regular basis and work continuously to improve them to meet ambitious sales targets