Are you looking for a new challenge. Then this opportunity is for you!
We are seeking Travel specialists with passion, knowledge and experience in Incentives as well as ad-hoc Groups and Groups Series.
Responsibilities:
Assess client needs in terms of special interests, special needs, and affordability/budget
Quoting of all services requested by clients within the required turnaround time
Reservations of all services requested by clients
Respond to written requests and provide written confirmations
Loading reservations on Tourplan
Ensure confirmation of services with suppliers
Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
Arrange Meet and Greets as required
Documentation Management of all Reservations:
Itinerary planning and layout
Compile travel packs for clients
Vouchers
Rooming lists
Filing
Ensure that clients invoiced for all services and invoices provided to clients timeously
Manage payments and Account queries
Book tour guides services as required
CLIENT CARE:
Maintain contact with client during period of travel
Maintain contact with tour guides throughout tour
Manage client complaints and emergencies
Maintain contact with agents
CLIENT RELATIONSHIPS:
To ensure client expectations are met and the highest delivery of service is driven through the business.
To ensure that clients are offered the best available price and product.
To build and retain relationships with clients
To ensure effective communication with clients at all times.
To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.
SUPPLIER RELATIONSHIPS:
Commitment to and building relationships with Tourvest Destination Management preferred partners.
Ensure that the best rates are always negotiated and secured.
Understanding supplier products.
Establishing best product.
Personal development on destinations and products.
LEARING & DEVELOPMENT:
Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows.
Keep abreast of industry trends.