To design, quote for, and book journeys to Southern Africa for travellers via overseas agents.
Responsibilities:
Assess client needs in terms of special interests, special needs, and affordability/budget
Quoting of all services requested by clients within the required turnaround time
Reservations of all services requested by clients
Respond to written requests and provide written confirmations
Loading reservations on Tourplan
Ensure confirmation of services with suppliers
Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
Arrange Meet and Greets as required
Maintain contact with tour guides throughout tour
Manage client complaints and emergencies
Maintain contact with agents