Airlink customers can continue flying with confidence, safe in the knowledge that the Southern African airline is following all recommended best practices to prevent the spread of COVID-19, while also minimising the impact for business and leisure travellers.
“The safety and well-being of our customers and employees is our top priority,” said Airlink Managing Director and Chief Executive, Rodger Foster.
“Hygiene is key to containing and preventing the spread of COVID-19 and all infections. To further minimize the risk of infections, Airlink has stepped up its already stringent protocols in line with recommendations from the World Health Organization (WHO), the International Civil Aviation Organization (ICAO), International Air Transportation Association (IATA) and the National Institute for Communicable Diseases (NICD) and in compliance with Airports Company South Africa (ACSA) and Port Health requirements,” he added.
These measures include sanitizing of all Airlink aircraft before and after every flight. The provision of sanitary wet wipes to passengers is standard protocol – although concerned passengers are welcomed to carry their own hand sanitizers with them onboard.
Similarly, our catering company already implements stringent daily hygiene, quality and safety controls, which also help to prevent the spread of illnesses and viruses.
TEMPORARY SCHEDULE CHANGES
In response to the sudden decline in global and regional demand for air travel brought on by the outbreak of COVID-19, Airlink is temporarily adjusting its flight schedule. Some routes will be served with reduced capacity, which may be achieved with less frequency. Customers should contact their booking agent or call Airlink’s Customer Care Department on +27 11 451 7337 for updates.
“We apologise to our customers for any inconvenience caused by these temporary, but necessary, schedule adjustments. Under the present circumstances, these are prudent and responsible measures,” explained Mr Foster.
Airlink will furthermore assist and allow passengers to make one free date change to their reservation, providing the original ticket was issued before 04 March 2020, for travel between 12 March and 30 September 2020 and to contact their booking agent for assistance.
