Recognising the importance of business travellers, Kenya Airways (KQ) has launched a first-of-its-kind travel centre in Nairobi – designed to offer one-stop travel solutions for government and private-sector executive travellers.
Strategically positioned within the Kenyatta International Convention Centre, the Asante Executive Hub offers a range of travel options, including ticketing and customer care, while prioritising convenience, safety and efficiency.
“The hub will play a key role in supporting MICE activities, providing better accessibility and facilitating seamless international diplomacy,” said Ken Onditi, Director of the Kenya National Chamber of Commerce and Industry, at the launch.
“The Asante Executive Hub is a testament to our dedication to delivering specialised and high-quality services to our government clientele. This hub positions us as the go-to partner for government travel management, bolstering our commitment to excellence and fostering a closer partnership with government officials,” said KQ Group MD and CEO Allan Kilavuka.
In the coming months, the hub will transition into a fully accredited IATA Billing and Settlement Plan entity. This transition will allow KQ to offer expanded services including ticketing for other airlines, executive charter services and advanced online travel management.
Julius Thairu, Chief Commercial and Customer Officer at KQ, said: “As part of our customer-centricity, we are pioneering innovations and setting new benchmarks for customer satisfaction and loyalty within the travel industry. We continuously explore innovative ways to enhance our services and create lasting customer value that aligns with our long-term growth strategy to drive our market expansion efforts, particularly within the government and executive travel sectors.”
Kenya is focused on enhancing its attractiveness as a business travel destination. In 2023, the country welcomed 461 042 business travellers, accounting for 24% of total visitation. Nairobi was also named Africa’s Leading Business Travel Destination in the 2023 World Tourism Awards.
