A perfect opportunity for someone, ideally with experience in the travel industry, to join a growing and increasingly busy team.
The candidate must be able to manage multiple files at one time, with the majority of time spent assisting the sales team, compiling proposals out to existing and potential customers.
Working closely with both the sales and operations teams, this is a diverse role which encompasses the provision of travel services, predominantly for school sports tours, to and from the UK, but also occasionally within other areas of the business.
The role will also require assistance in managing and updating the company CRM system, as well as creating and delivering marketing campaigns, therefore experience in marketing is also preferred.
Responsibilities:
Assisting TTM sales team with the writing and compilation of sales proposals sent out to new and existing customers, predominantly in the school travel sector
Assist sales team in the handover of quotations to operations, once bookings are made
Work with the sales team to manage reporting and maintain the CRM system for recording proposals (submitted, won, not awarded) for monthly updates and Quarterly review report
Work with Sales team to review existing TTM products and assist in developing new product offerings to clients, as well as identifying new suppliers (DMC’s, for example)
Add to, and maintain client database/mailing list in collaboration with the sales team
Marketing support – assist with content and compilation of monthly newsletters to databases when relevant, as well as providing relevant content for TTM social media platforms
Occasionally attend site visits and familiarisation trips, to identify new product
Undertake additional administration tasks to assist sales team, when required
To always work with colleagues in a professional manner
To proactively take advantage of new opportunities for the business.
CLIENT RELATIONSHIPS:
To produce high quality proposals for Team Travel Management’s clients (and any other brands that evolve) using the brief provided by the sales team or client
To finalise itineraries for clients, once bookings are made, working in conjunction with the sales and operations team
To follow up all client proposals, always keeping progress reports for management
To ensure client expectations are met at the highest delivery level.
TECHNICAL SKILLS:
Previous use of systems (for compiling proposals and drafting itineraries) would be very useful
To be involved with the content (and where applicable, design) of all websites, brochures and mailings
To ensure that all correspondence, documentation, proposals and presentations are delivered accurately and timely.
To follow the requirements outlined by the Operations Manager and Operations Director, to comply with the guidelines set out by different stakeholders
Knowledge of customers’ needs and products.
To follow administrative procedures as outlined by the Company.
Documentation Management of all groups:
Itinerary planning and layout
Client itineraries and documentation
Filing.
Customer Care:
Handling of complaints professionally
Problem Solving
Continually exceed customer expectation.
ADMINISTRATION:
To ensure minimum standards are set and measured to include prescribed internal processes, timelines and actions and update meetings with both clients and suppliers
Ensure all proposals, itineraries and costings (where applicable) are accurate and professional
To ensure that folders are set up in Dropbox as prescribed and all documents filed accordingly.
TEAM WORK:
Establish and maintain good relationships with all Tourvest staff (UK & SA)
Pro-actively get involved.
SUPPLIER RELATIONSHIPS
To maintain good working relationships with existing suppliers and build relationships with new suppliers in both the UK and overseas.
LEARNING & DEVELOPMENT.
To attend site visits & familiarisation visits and work on-site at events / on tours as required to heighten knowledge and understanding (at times over weekends or bank holidays)
Attend exhibitions, trade shows where necessary and relevant
Work with the Revenue Director to identify your training requirements.