Robben Island Museum (RIM) has launched an investigation following a recent incident in which visitors to the island sustained injuries while travelling in the bus.

Tourism Update understands from media reports that a group of 35 tourists, including 22 senior citizens, took an organised tour of the island last Wednesday (March 10) but were injured when the bus driver allegedly drove recklessly and “did not take due care”, according to a spokesperson for the group.

“We wish to extend our sincere apologies to the visitors. RIM is committed to creating memorable experiences where visitors are treated with dignity and respect, with particular concern given to safety and comfort at all times.

“Safety and compliance with standards in all our operations is our key priority and if any of our staff or service providers undermine this objective, it will be addressed with the severity it warrants,” said Abigail Thulare, RIM CEO. 

In line with standard operating procedures, all incidents are reported, and in this case, an investigation was immediately launched to understand the turn of events and the circumstances surrounding the incident. 

“Staff are being interviewed and statements taken to ensure we get a comprehensive picture of what transpired, how to prevent a repeat of this and where processes need to be improved,” added Thulare. 

RIM has recently embarked on a process of reviewing its business model, and a significant focus of this exercise was recognising the importance of improved access and inclusivity of the domestic market.  

“We are currently engaging directly with the affected parties and will be inviting them back to the island to make good on what was supposed to be an exciting and memorable experience, particularly for the seniors in the group,” said Thulare.