With the roll-out of Namibia’s new visa requirements just a few weeks away (April 1), the country has launched the platform for its new visa on arrival (VOA) system.

Key features of the new VOA system:

• Eligible travellers can apply and pay for the VOA online before travelling to reduce processing times at entry points.
• The tourist/holiday visa is valid for 90 days from the date of issue and costs N$1 600 (€81,41) per person for citizens of non-African countries and N$1 200 (€61,06) for citizens of African countries.
• The full list of eligible countries can be viewed on the VOA platform.
• Applicants will need to submit documents including their passports with at least six months validity and three blank pages, visa application forms, confirmation of accommodation, proof of sufficient funds, itinerary and travel/medical insurance.
• Nationalities not eligible for VOA must apply in advance with required documents.

Industry concerns

While the move towards digitalisation has been welcomed, concerns have been raised about the roll-out of the system. Nrupesh Soni, Founder of the Namibia Travel and Tourism Forum, highlighted issues with inconsistent communication about the visa changes. The initial announcements reportedly came from the Namibian Embassy in Berlin rather than the local tourism authorities, which caused confusion among operators and travellers.

“Travellers are apprehensive about the additional costs and administrative steps, fearing that these could complicate their travel plans to Namibia. The sentiment on the ground is that, while the government’s intentions may be justified, the execution and information-sharing process needs urgent improvement to prevent potential negative impacts on tourism,” said Soni.

Soni also acknowledged that an e-visa system is, in principle, a commendable step towards modernising immigration processes. However, he warned that the effectiveness of the system depends on its implementation.

“The technical robustness of the platform and user-friendliness for a diverse range of travellers are crucial. Issues such as payment options in foreign currencies and clear signage at airports for VOA queues needs urgent attention. If done well, the e-visa system could enhance Namibia’s appeal as a travel destination. If not, it could reinforce perceptions of inefficiency and deter potential visitors.”

Potential impact on the high season

Industry stakeholders have raised concerns about possible delays or technical issues that could affect the upcoming high season. Soni noted that long queues, visa processing delays and lack of clarity on procedures could create a negative experience for visitors.

“The risk is not just about delays but about the overall impression tourists will leave with. Therefore, ensuring that the e-visa system is not only operational but also seamless and efficient is crucial for safeguarding the high-season influx.” he said.

While expectations for the high season remain cautiously optimistic, they are heavily dependent on the smooth roll-out of the visa system. The introduction of an e-visa option may attract tech-savvy travellers who prefer a streamlined process but additional visa costs and bureaucratic hurdles could discourage budget-conscious visitors.

“Government must act quickly to resolve any implementation challenges and communicate clearly with stakeholders. If they get this right, we could see strong visitor numbers. If not, there is a risk of a noticeable dip in arrivals,” Soni cautioned.

In contrast to Soni’s assertions, the Federation of Namibian Tourism Associations (FENATA) has welcomed government’s collaboration with the private sector. FENATA Chairperson Ally Karaerua stated: “This added convenience is another step in making Namibia a modern and accessible destination for global travellers. We appreciate the engagement between the Ministry and the private sector in finding practical solutions for all stakeholders.”