Airlines and airports spent US$4.5 billion (R86 billion) more on technology in 2023 compared with 2022 ($30 billion, or R573 billion), according to SITA’s Air Transport IT Insights report.
The report found that key investments in technology included generative AI and business intelligence software to resolve operational challenges, optimise passenger experience and improve environmental sustainability.
Additionally, it found increased demand for cybersecurity, with 97% of respondents having major projects to address the issue. Real-time aircraft data collection for aircraft management (89%), automated baggage asset management (73%), and passenger services to enhance travel experience (95%) were also priorities.
Passenger-focused technology adopted includes contactless identity verification systems, self-service solutions and real-time monitoring. About 70% of the airlines surveyed expect to have biometric ID management by 2026, and 90% of the airports plan to invest in more automated technology that makes the travel experience for passengers seamless.
In 2023, 61% of the airports surveyed had implemented self-service solutions to assist passengers during disruptions and delays, and 57% had contactless solutions.
Fleet efficiency
As the push for sustainable aviation grows more insistent, airlines are prioritising their fleet efficiency regarding aircraft turnaround and ground operations and committing to supporting sustainable aviation fuel (SAF) production and utilisation.
The report found a joint industry push towards SAF adoption, predicting that 83% of airlines will use SAF by 2026. This SAF adoption, assisted by AI technology, will boost flight operation efficiency and aircraft turnaround.
In 2023, airlines implemented more real-time data efficiency tools (71%), weather risk analysis for flight operations (63%), and other flight optimisation software (61%) to reduce fuel consumption.
However, the implementation of carbon management to track emissions remained low at 45%, and so did SAF booking and claiming capabilities at 24%.
The report surveyed 292 international passenger carriers, including low-cost operators, representing an important segment within travel.
