A new company, Fly Assist, which was launched in January, offers clients professional, assisted travelling, from departure at the airport to their arrival destination and back.

The service is available to passengers with special physical and medical conditions as well as minors travelling on their own or parents travelling with infants and small children who may need assistance. Fly Assist will meet the client at drop off, escort them until they are safely in their seat and support the client for the duration of the flight. On arrival, Fly Assist will help clients with collecting their luggage, moving through customs and finding transport from the airport. According to founder, Juanita Oosthuizen, a comprehensive questionnaire and discussion of the passenger’s needs and interests will be conducted prior to the flight. “Every passenger who needs specialised attention during the flight will receive individualised attention geared towards his or her specific needs.” Trained professionals, for example occupational therapists with a diploma in first-aid care, will provide clients with individual attention and assistance. Fly Assist offers services for both domestic and international flights.