Last night (Saturday, March 12) Comair released an update concerning the grounding of its two airlines, kulula.com and BA Comair, and voicing its hope they will return to the air today, Sunday, March 13.
It also addressed its plan on the re-accommodation of passengers.
The airline said: “Comair aims to resume its British Airways (operated by Comair) and kulula.com schedule by 12h00 tomorrow (ie today, Sunday, March 13), subject to SA Civil Aviation Authority (SACAA) approval… Although the airline is working with the CAA towards getting the suspension lifted before 12h00, planning to resume flights at midday will give it enough time to make arrangements to run as normal a schedule as possible.”
“The SACAA suspended Comair flights on a precautionary basis on March 12, 2022 for 24 hours after a review of certain policies, systems and procedures.
“On March 11, 2022 Comair responded to the SACAA’s concerns raised that day but was then asked to provide additional documentation on March 12, 2022.
“We are doing everything possible to get the suspension lifted. We continue to engage constructively with the CAA and are working hard to provide the CAA with the additional information it requires,” says Comair CEO Glenn Orsmond. “We understand the frustration and inconvenience this has caused and are doing everything we can to assist.”
Re-accommodation
Comair says it will be doing everything it can to accommodate customers affected by the suspension on other flights, prioritising vulnerable customers and those who most urgently needed to travel. Customers will be kept informed via SMS. For customers on British Airways (operated by Comair) flights, British Airways’ booking with confidence policy will apply. Details can be found here: www.britishairways.com/travel/book-with-confidence/public/en_gb
Customers may also contact the Contact Centre on BAContactCentre@comair.co.za.
"Kulula.com customers can rebook with no change penalties, subject to availability of the same fare class. Customers wishing to rebook should e-mail MNContactCentre@comair.co.za). Comair will continue to keep customers
