The African Travel and Tourism Association (Atta) and SATIB insurance brokers have announced the launch of Atta24 Crisis Call. Managed by SATIB’s incident management team, this service gives Atta members access to highly qualified legal and medical teams following an incident.
Atta24 Crisis Call forms an integral part of Atta’s risk management strategy for African tour operators and can be coupled with medical emergency evacuation policies that can cover guests, staff or both. Members will get free initial access to the crisis team and if the incident is complex a billing scheme will kick in on an hourly basis.
Benefits include: One-number access for crisis help, available 24/7; tele-medical consultations; creating an Incident Action Plan (IAP) and guidance on proposed implementation of the IAP.
The type of incidents that will be covered include: Medical emergencies – illness or onset of potentially serious symptoms; trauma and accidents; exposure to blood, poisons or other hazardous materials; assault, rape and kidnapping; psychologically traumatic events; and fires or other natural disasters.
It will also cover critical incidents that impose a threat of loss, typically when something happens that may cost loss of life, limb, money, loss of reputation, property or asset damage or business interruption.
“This exciting addition to the Atta member benefits is the outcome of a process brought about through mutual understanding of the industry’s needs and a common vision to place Africa at the forefront of responsible and safe travel globally,” said Andre du Toit, Director of SATIB  “We are confident that exposure to this unique and well drilled team will allow Atta members to navigate through the minefield of potential exposures that lie hidden within each incident and ensure the best outcome time after time.”