As Cape Town gears up for its peak tourist season, the spotlight turns to the often-overlooked heroes of the hospitality industry – the housekeeping staff.
On September 27 every year, during Tourism Month, World Tourism Day celebrates the vital role these dedicated team members play in maintaining exceptional visitor experiences.
Housekeeping staff work tirelessly behind the scenes, ensuring every guest enjoys a clean, safe and comfortable environment. In an industry where first impressions and lasting memories are built on the comfort and cleanliness of the space, their contributions are important.
Without their commitment to high standards, the seamless experiences guests enjoy would simply not be possible, says Maureen Fester, Housekeeping Manager at Radisson RED Cape Town.
She says housekeeping is more than just cleaning rooms. “It’s about creating a welcoming environment where guests feel at home. We take pride in ensuring that every detail, no matter how small, is taken care of. It’s the little things that make the biggest difference in a guest’s experience and our team is committed to going above and beyond to provide that.”
Radisson RED's housekeeping team consists of dedicated individuals who work diligently to maintain the hotel's high standards.
Linen Attendant Memory Chidembo highlights the significance of her role.
“Every piece of linen we prepare, every room we refresh, we do it with the guest in mind. Our work might go unnoticed by many but we know how important it is to create a comfortable and pleasant stay for each guest.”
With the busy tourist season in Cape Town about to start, the efforts of housekeeping teams are even more crucial. Tourists from across the globe are drawn to the city’s beauty and vibrant culture.
Housekeeping staff across the city ensure that each visitor’s stay reflects Cape Town’s renowned warmth and hospitality.
“Our guests might not always see us but they experience the results of our work,” says Nomonde Matshikiza, Radisson RED's Housekeeping Assistant Manager.
“Whether it’s a freshly made bed, spotless rooms or the comfort of knowing they’re in a clean environment, we are here to make sure they leave with positive memories of their time in Cape Town.
“Without our dedication and attention to detail, the high standards expected by visitors would not be possible.”
Tourism Month promotes domestic travel, showcases South Africa's diverse tourism offerings and highlights the sector's significant contribution to the country’s economy.
