The tourism industry is facing a difficult period and it is in these circumstances that businesses need to be mindful of each other’s common challenges.
Robben Island Management (RIM) is aware and mindful of the multiple travel sanctions affecting inbound travel. Therefore, RIM has taken a decision to not impose any rescheduling fees or sanctions on visitors or tour operators who wish to postpone their tour to a later date or as a worst-case scenario cancel tours.
Terms and conditions
Tour Operators are encouraged to make timeous submissions of their intent to reschedule or cancel (voluntary refund application) to the following email addresses:
• reschedule@robben-Island.org.za
• refund@robben-Island.org.za
• privatetours@robben-island.org.za [for all Private Tour Bookings]
Refunds
Under normal circumstances, the turn-around time on refunds is 7-14 working days, however, the nature of the current situation may have an impact on the waiting period. RIM would like to assure affected parties that it is committed to resolving each individual case accordingly as guided by its refund policy.
In an effort to assist us further, tour operators are encouraged to submit supporting documents where possible with the voluntary refund application/s.
Following the President of South Africa, Cyril Ramaphosa’s national address about Coronavirus (COVID-19) on 15 March 2020 where he declared a national state of disaster; in averting a community transfer, Robben Island Museum has since taken a decision to temporarily suspend tours for a period of two days (17 & 18 March 2020) as RIM continues to engage with key stakeholders.
Visitors may make use of the following contact details to reschedule or get a full refund as per RIM’s terms & conditions:
NB: Rescheduling or cancellation fees will not be applied.
RIM will continue to keep visitors and members of the media updated regarding the status of upcoming tours.
