A crowded United Airlines flight was cancelled and one agent was tasked with rebooking a long line of inconvenienced travellers.
Suddenly, an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."
The agent replied, "I'm sorry, sir. I'll be happy to help you, but I've got to help these folks first and then I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled, grabbed her public address microphone and announced: “May I have your attention, please? We have a passenger here at Gate 14 who does not know who he is. If anyone can help him with his identity, please come to Gate 14."
The travellers behind him in line laughed hysterically as the man made his way to the back of the line.
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Monday smile: quick-witted
Monday smile: quick-witted
06 Oct 2014 - by Tourism Update
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